Valmet’s performance center in Appleton, Wisconsin further strengthens remote support services for customers
October 20, 2021Valmet has launched a new performance center in Appleton, Wisconsin, that will serve board, paper and tissue markets in North America with Industrial Internet and remote support capabilities.
“We decided to launch the Appleton VPC (Valmet Performance Center), as our customers in North America have demonstrated a need for this type of service. The global COVID-19 pandemic has also changed the way we work and engage with customers. To give an idea of the scale, just in the first half of the year, we have had over 300 cases of remote support and collaboration with our customers. That is an average of about 12 customer collaboration cases a week, driving the need for a new service center in Appleton,” says Byron Muhs, Business Manager, Performance and Reliability Agreements, North America, Valmet.
Like all of Valmet’s eight performance centers around the world, the Appleton center has a core function for closer collaboration with customers to serve them better. To facilitate this, the VPC is set up with a secure platform for remote connectivity and advanced analytics tools. In addition to the performance center staff, other Valmet experts from around the world can be involved virtually, acting as a bridge between the customer’s experts and the global expert network.
