‘My VPK’ portal delivers 24/7 online access for packaging customers

Corrugated packaging manufacturer VPK Group has launched ‘My VPK’, an innovative online tool that provides customers with 24/7 access to their packaging orders.

Developed in conjunction with key accounts in the UK, the new portal provides customers with a better service through enabling access to an overview of all active products and associated designs, alongside visibility of invoices and stock. 

As a result, VPK’s customer service teams are having to process less data and therefore have more time to proactively deal with their customers’ packaging needs.  

Nicolas Macharis, Head of International Sales for VPK Group, said: “We live in a digital world and customers have increasingly higher expectations regarding sharing information about the delivery of their packaging. The My VPK portal has been developed with the need to provide instant feedback and communication. Our entrepreneurial style and clear focus on customer service excellence is embodied by its launch. I am delighted that we can offer access to our customers and look forward to building on the functionality it delivers as we continue to meet demands for our sustainable corrugated packaging.”

Launching initially in the UK, My VPK will roll out across other Group sites in Europe later this year. The portal will also continue to expand with additional functionalities, such as linking with the design process for packaging designs and helping to provide enhanced security across the co-creation process between our customers and VPK.

During the development of the portal, VPK collaborated with a number of customers. Their input was included throughout the development process in order to provide a fit for purpose service.

IT Project Manager, Jan De Groote, said; “The development of My VPK is a perfect example of the strong cooperation across the VPK Group. Together we have created an innovative digital product that offers added value for our customers and will continue to evolve as we add even greater access and functionality.”