Mitsubishi Heavy Industries Machinery Systems Maximizes Product Uptime with Syncron

Syncron, a provider of cloud-based after-sales service solutions focused on empowering the world’s leading manufacturers to maximize product uptime and deliver exceptional customer experiences, today announced Mitsubishi Heavy Industries Machinery Systems, Ltd. (MHI MS) has selected Syncron Inventory^™ to optimize service parts inventory management for its industrial printing and paper converting machinery.

MHI MS’ lineup of printing machines includes both newspaper printing presses and commercial printers for flyers and magazines, while the company’s paper machinery consists of corrugators and box makers. Corrugated fiberboard is an indispensable asset in global logistics – a market that is growing at a compound annual growth rate (CAGR) of 3.49%¹ – and manufacturers of this commodity must keep up with increased demand. If a machine that manufactures corrugated paper goes down unexpectedly, it could have detrimental impacts all the way down to the point of consumption. This, coupled with machines that are intended to last 20 to 30 years, is driving MHI MS to optimize its after-sales service operations and focus on maximizing product uptime.

An optimized service parts supply chain will become a key differentiator for manufacturers and an important prerequisite for maximizing product uptime. Manufacturers across industries and verticals will need to efficiently and quickly resolve issues, and this will become increasingly dependent on having the right part to service equipment within complex networks.