How W&H Is Handling The Covid-19 Pandemic
March 27, 2020Statement from W&H: The Corona virus is spreading worldwide. As an international company, are doing everything we can to protect our employees and customers with extensive preventative measures. We extended our digital remote services to support our customers through this difficult situation. Here you can find an overview of measures being taken at W&H.
PRECAUTIONARY MEASURES AT W&H
W&H created a Corona Prevention Task Force at the end of February. The precautionary measures listed below have been in effect at all of our worldwide locations since the virus began to spread. These range from using new platforms for digital meetings to avoiding travel to increased information about hygiene to keeping daily contact logs.
Service
With the increasing number of travel restrictions, we are offering our digital service tools as a way to access the expertise of our service technicians. Our ultimate goal is to help keep our customers’ machinery in production in these exceptional circumstances. We have increased the capacity of our Information and Diagnostics Center. In addition, we are temporarily offering the VISUAL ASSISTANCE app to all Remote-Service customers free of charge. Installations and commissioning of new machines will be arranged is close collaboration with the respective customers.
Delivery of Spare Parts
Supporting our customers’ ability to remain in production is our top priority. Our spare parts department is prepared. 85% of the original spare parts are available as inventory. Due to closed borders and longer waiting times, in some cases we will coordinate with customers to determine the quickest way for ordered parts to reach them.
Production and Supply Chain
Production in our Lengerich and Prostejov facilities is operating normally while employees adhere to the imposed precautions. Our purchasing department is currently evaluating the global supply chain in order to identify potential shortages early. Currently all supply chains for W&H are functioning.